Helpdesk Übersicht

odoo Helpdesk / Kundendienst

 
 

Veröffentlicht am 06.10.2021

odoo

 

odoo partner Switzerland:

www.giordano.ch

 

Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides.

 

In this video, learn how to easily access tickets, see KPIs, create/manage teams, configure ticket types and stages, and pull reports in Odoo's Helpdesk application.

 

Need more information about Odoo apps?

https://www.odoo.com/documentation/user

 

Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

 

Inhalt

00:00:00
why customers want to be treated as individuals

00:01:25
odoo database, helpdesk dashboard, helpdesk teams

00:02:56
all tickests, use filters and grouping functions, group by team

00:03:40
check tickets, filter by tags

00:04:46
create a new helpdesk team, configuration, helpdesk team, dashboard overview

00:06:35
stages, configure and add stages

00:07:53
new ticket, tags, assign ticket, chatter, move to in progress stage

00:09:52
configuration, add ticket type, stages, modify email template

00:11:33
reporting, check reports and customer satisfaction