Veröffentlicht am 06.10.2021
odoo
odoo partner Switzerland:
www.giordano.ch
Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides.
In this video, learn how to easily access tickets, see KPIs, create/manage teams, configure ticket types and stages, and pull reports in Odoo's Helpdesk application.
Need more information about Odoo apps?
https://www.odoo.com/documentation/user
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Inhalt
00:00:00
why customers want to be treated as individuals
00:01:25
odoo database, helpdesk dashboard, helpdesk teams
00:02:56
all tickests, use filters and grouping functions, group by team
00:03:40
check tickets, filter by tags
00:04:46
create a new helpdesk team, configuration, helpdesk team, dashboard overview
00:06:35
stages, configure and add stages
00:07:53
new ticket, tags, assign ticket, chatter, move to in progress stage
00:09:52
configuration, add ticket type, stages, modify email template
00:11:33
reporting, check reports and customer satisfaction
Helpdesk Übersicht