Veröffentlicht am 06.10.2021
odoo partner Switzerland:
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In this video, learn how to easily access tickets, see KPIs, create/manage teams, configure ticket types and stages, and pull reports in Odoo's Helpdesk application.
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why customers want to be treated as individuals
odoo database, helpdesk dashboard, helpdesk teams
all tickests, use filters and grouping functions, group by team
check tickets, filter by tags
create a new helpdesk team, configuration, helpdesk team, dashboard overview
stages, configure and add stages
new ticket, tags, assign ticket, chatter, move to in progress stage
configuration, add ticket type, stages, modify email template
reporting, check reports and customer satisfaction